Rapid Towing Privacy Policy

Effective date: November 6, 2026

Rapid Towing provides mobile towing and roadside assistance throughout Miami-Dade. This policy explains how we handle information you provide when requesting availability by form, phone, email or WhatsApp.

Information we collect

We may collect your name, telephone number, email address, pickup location, destination, vehicle details and a description of the problem. You may also choose to send photographs or additional information needed to discuss access and equipment. Please do not send payment-card numbers, government identification numbers or unrelated personal documents through a public form or WhatsApp message.

How we use information

We use the information to respond to your inquiry, discuss towing or roadside assistance, estimate the equipment and access requirements, communicate about availability and improve our website and customer service. Submitting a request does not by itself confirm a dispatch, price or booking. Confirm those details directly with Rapid Towing.

Service providers and disclosure

Our website may use service providers for hosting, analytics and email delivery. Those providers process information only as needed to provide their services. We may also disclose information when required by law, to protect safety or legal rights, or with your direction. We do not sell personal information submitted through our towing request forms.

Analytics and contact tracking

We use analytics to understand visits and actions such as clicking a phone, WhatsApp or request button. Analytics may receive device, browser, referral and page information. It is not used to determine whether a tow has been dispatched.

Retention and security

We keep inquiry information only as long as reasonably needed for communication, business records, dispute prevention and legal obligations. We use reasonable safeguards, but no website, email or messaging service can guarantee absolute security.

Your choices

You may call instead of using the form. You may ask us to correct or delete information that is not required for legal or business records. Messages sent through WhatsApp are also subject to WhatsApp's own privacy practices.

Contact Rapid Towing

For privacy questions, contact Rapid Towing at rapid.towingmiami@gmail.com or call 305-457-0817.